FAQ – Ida & CO. OÜ 🌿

1️⃣ What products do you sell?

We specialize in high-quality glass and ceramic vases designed to add elegance and style to your home. Each piece is crafted to be both beautiful and functional.

2️⃣ How can I place an order?

Simply browse our website idacoou.shop, select your favorite vase, choose quantity, and proceed to checkout.
You’ll receive a confirmation email once your order is successfully placed.

3️⃣ What payment methods do you accept?

We accept:

• Major credit and debit cards (Visa, Mastercard)

• PayPal

• Other supported online payment methods available at checkout

All payments are processed securely. 🔒

4️⃣ How much is shipping?

Processing: 1–3 business days
Delivery:

• Estonia: 1–3 days

• EU: 3–7 days

• International: 7–15 days

5️⃣ Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email. Track your package anytime to see its journey.

6️⃣ What if my vase arrives damaged?

Snap a photo of the damage and email support@idacoou.shop.
We’ll provide a replacement or full refund at no extra cost.

7️⃣ Can I return or exchange a vase?

Absolutely!

• Return or exchange within 30 days of delivery

• Items must be unused, undamaged, and in original packaging

• Custom or personalized items may not be eligible
  For full instructions, see our Return & Refund Policy.

8️⃣ Do you offer gift wrapping?

Yes! You can select gift wrapping at checkout for a beautiful presentation, perfect for special occasions. 🎁

9️⃣ How do I care for my vases?

• Glass: Mild soap, lukewarm water, dry with a soft cloth

• Ceramic: Wipe with a damp cloth, avoid sudden temperature changes
  Handle carefully and store in a safe, stable place.

🔟 Can I cancel my order?

Orders can be canceled before shipment. Email support@idacoou.shop as soon as possible to cancel or modify your order.

11️⃣ How do I contact customer support?

• Email: support@idacoou.shop

• Phone: +90 5069070775 (Mon–Fri, 9:00–18:00 EET)

We respond within 24–48 business hours.